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4 Reasons Your Showings Process is Turning Away Good Tenants

In the competitive rental market, attracting and retaining quality tenants is crucial for landlords and property managers. However, even the best properties can fail to secure great tenants if the showing process is flawed. Here are four common reasons your showings process might be turning away good tenants and how to address them.

1. Inflexible Scheduling

One of the most significant barriers to attracting good tenants is a rigid showing schedule. Many prospective tenants have busy lives, juggling work, family, and other commitments. If your showings are only available during narrow windows, you may be missing out on qualified candidates who simply can’t make it.

Solution: Offer flexible showing times, including evenings and weekends. Consider using technology to allow self-guided tours or virtual showings. The ultimate solution to this issue would be a process where the interested party can handle the tour-scheduling from start to finish without any friction. This flexibility can make your property more accessible to a broader range of potential tenants.

2. Poor Communication and Response Times

Effective communication is key to a successful showing process. If prospective tenants struggle to get timely responses to their inquiries or feel uninformed about the property, they may lose interest and move on to other options. Delays in responding to emails, phone calls, or messages can create a negative impression and reduce your chances of securing a lease. Fielding tour requests from multiple platforms can fragment your ability to respond quickly to interested parties.

Solution: Establish clear and prompt communication channels. Use automated systems to confirm showings and send reminders. Ensure someone is readily available to answer questions and provide additional information. Transparency and responsiveness can significantly enhance the tenant’s experience.

3. Last-Minute Scheduling Issues

Last-minute requests to reschedule, cancellations or no-shows by prospective tenants can cause a perceived lack of interest, leading managers to deprioritize tours. Rescheduled tours can easily fall through the cracks. Traffic and personal emergencies will always be unpredictable, so the need for a Plan B will always be a part of the showings process. 

Solution: Have a system for rescheduling tours that is easily and immediately accessible for your clients. 

4. Inadequate Information

Prospective tenants often have a list of criteria they are looking for in a rental property. If your showings fail to provide enough detailed information about the property, the surrounding area, or lease terms, tenants may feel uncertain and look elsewhere. Information gaps can create doubts and reduce the perceived value of your property.

Solution: Prepare comprehensive information packets for showings, including details about the property’s features, amenities, lease terms, and neighborhood highlights. Be prepared to answer any questions and provide additional insights. Educated tenants are more likely to feel confident in their decision to rent your property.


Improving your showings process is essential to attracting and retaining quality tenants. By offering flexible scheduling, ensuring clear communication, presenting your property in the best light, and providing comprehensive information, you can create a positive experience for prospective tenants and increase your chances of securing a lease. Remember, the goal is to make the process as smooth and appealing as possible, ultimately turning interested prospects into long-term, satisfied tenants.